帮助指南
- 首页
- 帮助指南
How to track the logistics information after the parcel is sent out?
After the parcel is shipped, you can log in to your account, enter the user center, click "My Parcels", select the parcel you want to track to see the "logistics details".
How long can my goods be stored in cnprobuy warehouse?
1.on behalf of the purchase, transit normal parcel storage period of 90 days, since the order status "has been warehoused" to start calculating the upcoming expiration date you will receive a system email reminder, but more than 90 days has not been submitted to the parcel waybill or did not do any feedback will be regarded as abandonment of the goods, we will be unified on the expiration date of the goods to do the destruction of the processing.
2. abnormal parcels (warehouse signing for the parcels or not make up the full logistics information) period of 30 days, since the order status "signed for" to start calculating, due to such parcels can not match the relevant orders and users, so can not be made to remind the expiration date cnprobuy will be considered to give up the warehousing and storage and destruction.
Parcel transit inspection rules
1.When signing for the parcel, if you find that the outer package is seriously damaged and other goods that do not meet the receipt requirements, the warehouse staff will directly refuse to accept or return.
2.If your parcel meets the signing requirements, the warehouse will open all the parcels for contraband inspection after receiving, and then weigh them into the warehouse.
3.If you find that your goods do not meet the requirements of transportation and air transport, we will make special signs above the relevant orders to remind you to negotiate the return of goods.
4.If you haven't checked the receipt information of the warehouse in the reasonable domestic delivery time (the general cycle of domestic delivery is 3-5 days), please contact your sender/domestic logistics company or website customer service personnel to confirm the status of the goods.