Newcomer guidance
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Q: How to operate after the package is mailed to the warehouse?
A: After your package is mailed to the warehouse, we will collect it on your behalf and store it
in the warehous.You can confirm whether the package is complete in the [Received Domestic
Order Number]section of your personal homepage, then select the order that needs to be packaged and
click the "Submit Packaging" button.After submitting the order, fill in the recipient's address information and route for the
country you want to send it to.
[Please note that if your item needs to be shipped separately, please submit separately.]
According to the size of your package, we will pack it within 12 hours,
Go to the "International Orders to be Paid" page for payment.
Q: What is consolidation transportation? What is transportation?
A: Centralization: cnprobuy Centralization provides you with free servicessuch as collection,
warehousing, packaging, and inspection. On the basis of transportation, we will provide re
consolidatin and packaging services for your multiple packages. And on the premise of ensuring the
safety of the goods, remove any excess boxes, boxes, bags, etc. that come with the goods themselves,
try to compress the volume and reduce the weight of your package as much as possible, and save
shipping costs.
(The main process is: collection - storage - warehousing - container packaging - outbound.)
Forwarding: Collecting packages for customers and then forwarding them abroad. Multiple
packages will be shipped together without removing excess packaging and inspection.
(The main process is: collection - warehousing - warehousing - outbound.)
Q: What methods are supported for international freight payment？
Is foreign currency acceptable?
A: Payment can be made in foreign currency. Currently supports WeChat payment, PayPal payment,
AUD (Australian account), and USD payment (North American account).
Q: Will you help me inspect the goods when they are transported abroad? (Yes!)
A: Cnprobuy has professional inspectors to inspect and repack the package, ensuring that it
will not be detained by customs due to containing prohibited items. In addition, if customers need to
know the condition of the goods, we also provide a photo counting service. For more services,
please refer to value-added services.
Q: Where can I find my domestic tracking number?
A: Send the package to us at the cnprobuy warehouse address (including member ID) provided on
the website [Get Warehouse Address]. Once it arrives at the warehouse, we will collect the package
on your behalf and record it in the warehouse. You can view it on your personal homepage under
the 【 Received Domestic Order Number 】.
Note: If the domestic express delivery queried shows that it has been signed for,
but it does not show that it has been received in the domestic tracking number, it may be
that we are processing the package for you. Please be patient for a while. If the package has
not been stored in the warehouse after one day, please contact our online customer service
immediately
Q: Where can I find the package that has been mailed? How to search?
A：
1. Domestic express delivery inquiry: After domestic packages are mailed, you can check the arrival
status of the package on our website's 【 Package Inquiry 】 page.
Alternatively, obtain logistics information through the logistics query of the domestic tracking
number that has not been received.
(Note: If the package has been signed for but still shows "not received",
it may be that our warehouse is processing the package. Please be patient and wait for a while.
If it still shows "not received" after 1 day, please contact our online customer service immediately.)
2. International Express Query: After successful payment of international express freight,
you can check the international express tracking number in [Shipped International Orders].
3. Logistics tracking can also be obtained in the package search section of the website.
Q: How many days does international express delivery usually take to arrive?
A: The delivery time of international express delivery may vary depending on the destination country
of the package and the current level of international logistics congestion.
DHL: The fastest delivery and most stable service, with a reference delivery time of 2-4 working days.
It can arrive in Australia, New Zealand, Guam and other places within about 2 working days.
EMS: Delivery to various countries usually takes about a week
We also provide a tutorial on route selection on how to select a route on the user order submission
interface.You can also find tutorial documents in the help center of your personal center
Q: How does cnprobuy handle packages by default?
A: After you submit the packaging, the warehouse staff will remove the excess boxes and bags that
were originally included in the domestic express package while ensuring the safety of the goods.
They will repack the package to compress the volume and reduce weight as much as possible,
and save shipping costs.
To ensure international transportation safety, the warehouse needs to ensure that there are no
prohibited items. Without your consent, the package can be opened to confirm the presence of
prohibited items (this is assumed when using our company's services). The warehouse can ensure
that your goods are not damaged, and some individuals who are not suitable for transportation will
take them out for you. Please understand
Note: If there are special requirements for packaging, please indicate in the remarks column.
If the original packaging is not opened, we will pack according to your remarks.
Q: How to calculate the shipping cost for international express delivery?
A:
1. Enter the "Freight Inquiry" page;
2. Enter detailed information about your package: destination, weight, size;
3. Click the "Search" button, and detailed price explanations for each route will pop up.
Q: What are the advantages of using cnprobuy for international transshipment and consolidation?
A：cnprobuy The time limit for international express delivery transfer and consolidation is the same
as that of official delivery.In addition to international express delivery, cnprobuy has added dedicated lines to multiple countries
such as Europe, the United States, Canada, and Australia, providing tax inclusive services.
There is always one transportation method that is suitable for you, including railway, sea, air, truck,
and other modes of transportation
We currently have six main advantages:
1. One stop comprehensive service: Products purchased from any shopping website in China
(such as Taobao, Tmall, JD.com, Vipshop, etc.) can be shipped to the warehouse. We will provide
you with a complete set of services for free, including product collection, inspection, warehousing,
packaging, and transportation. The logistics process is tracked throughout, ensuring safety and
peace of mind.)
2. Save costs and enjoy a shipping discount of 30% off the official international express delivery price.
Value added services (collection, packaging, packaging, warehousing, consolidation, etc.) are all free
of charge.
3. Container consolidation shipping, free of volumetric weight, supports consolidated shipping
of goods purchased from different shopping websites, and maximizes savings in volumetric weight.
EMS direct delivery does not calculate volumetric weight.
4. Timely guarantee for efficient order processing, with the same item being shipped on
the same day; Real time query of logistics dynamics, up to 2 days.
5. Security guarantee: Multi platform guaranteed transactions, whether it is fund payments or
goods security, we have achieved the best in our peers!
6. Popular positive reviews: Over 99.9% positive review rate!