帮助指南

Tutorial

How to Purchase

STEP1: Select Items

Method 1

Find the product you want to buy on Taobao / 1688 / JD.com/Weidian, and copy the product link and paste it in the search bar

Method 2

Enter the product keyword in cnprobuy's search bar and select from the recommended products provided by Taobao, 1688 and Weidain.

Method 3

If you need to buy items from platforms other than Taobao / 1688 / Weidian, you can go to "Personal Center" - "My order" - "Add an order manually".

STEP2:  Submit Order

cnprobuy can capture the info of 99% of the products on Taobao / Weidian /1688. You can directly select the color, size and quantity, and click "Add to Cart" or "Buy it now".

Step 3: Pay for Item(s)

Choose payment method and pay for the item and Chinese local delivery fee.

Tips：

· Available for multiple currencies.

· Payment Methods: Paypal, Wechat, Alipay.

Step 4:  cnprobuy Purchase
Our shopping agents will contact the seller and purchase your ordered items.

Step 5:  cnprobuy Inspection and Storage
Quality inspection will be carried out and items will be stored in the warehouse. You can visit ‘Personal Center’– ‘My warehouse’ to view the item once it is stored.

Tips：

· Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them. We will contact you immediately if there are any problems.

· You can do next: send the stored items overseas (Step 6-9) or purchase more and send them all together (Repeat Step 1-5, then Step 6 -9)

·We provide 90 days free storage service for your items.

· Stock up and consolidate them to ship overseas in order to save shipping fee.

How to Submit Parcel

Step 6：  Submit for Delivery

Visit‘My Warehouse’ and select items then submit for delivery. Fill in delivery details and choose the recommended type of delivery.

Tips：
· Some items may be restricted with a certain type of delivery. However, we have selected a few recommended types of delivery for you to choose from the list.

· We provide additional services such as package removal, package reinforcement, insurance, etc. Please inform us under remark and we will follow your request.

Step 7：  Pay international shipping fee deposit
Select payment method for the international shipping fee deposit and customs fee

Tips：
·The international shipping fee deposit is calculated according to the product's estimated weight, the selected shipment method, and the destination.

·The final shipping fee will be calculated according to the package size and weight verified by the shipping company. If there is a discrepancy between the final shipping fee and the deposit, the amount of difference will be returned to your cnprobuy account after the product is shipped

Step 8：  cnprobuy Delivery
Consolidate and pack items, reinforce package, weight and send out for delivery.

Tips：
You can track the parcel via ‘Shipping Calculation’ – ‘International Express Tracking’ after it is sent out.

Step 9： Waiting for your package to arrive
You can track your package and follow its shipping progress on the “International Express Tracking” page

Tips：
·There is always the possibility that accidents may happen during international package shipments. Such circumstances include delays, confiscation, taxes, package damage, missing packages and more. Cnprobuy cannot control or prevent accidents that may happen when your package is in the hands of a third-party logistics company or the customs, nor will we be able to guarantee the service quality of other companies not affiliated to cnprobuy. However, we aim to provide the best service possible to our customers and will inform you beforehand of the shipping situation for each shipping route or country you select and do everything we can to aid you if problems occur.
·You can also track parcel logistics information through 17TRACK or the official logistics route website.17TRACK: https://www.17track.net/en
·Reminder: International logistics involves multiple transits, logistics information update will have a certain lag, and there will be updating delayed (International small package is a typical example).

Final Step： Delivered & Review
Once you have received the parcel, you can confirm the delivery via‘My cnprorbuy’ –‘Transshipment Center’. If you have any question regarding to the parcel, you can also choose the relevant parcel and apply for after-sales service.

Tips：
·Once you completed the review, credit will be earned. Don't forget to earn credit as it can be used to deduct the international delivery fee.