帮助指南

Disclaimers of Shopping Agent

cnprobuy is committed to eliminating all your worries when you undertake international online shopping. To guarantee a smooth delivery process for your items, we have set up specific processing standards for handling incoming shipments. Although e-commerce platforms like Taobao provide convenience, it is essential to be cautious of potential illegal commercial activities. By placing your order, you agree to comply with the following special circumstances and understand the subsequent procedures. If you have any inquiries during the ordering process, please feel free to contact our customer service team.
 
1. Sensitive/prohibited Products
Cigarettes, alcohol, some sensitive and prohibited items are not carried. To ensure successful delivery, we will remove these items from your order.

2. Customs Policy
Items contained brand, a large volume of liquid or powders, electrical products, etc. may be restricted by the customs policy, where there are certain risks to send them. If the consequences are caused by the above risks, Pandabuy is not responsible for customs clearance and related legal responsibility.

3. Professional Inspection Limitations
If you buy electric equipment, brand items, tickets, cards, etc., we cannot inspect the items professionally (i.e. quality, authenticity, completeness, etc.). Inspector can only check whether the items' appearance is in sound condition or accessories complete, but can't turn on the equipment to check the quality.

4. Fragile Items
Ceramics, glass products, and irregularly shaped items (such as wipers or automatic dampers) may be susceptible to damage during transit. While we ensure item integrity prior to delivery, any damage incurred during shipping, categorized as fragile by logistics, will require you to assume associated losses.

5. Customized products
If you are ordering customized items, we recommend that you negotiate directly with the seller to ensure that your specifications are met. After successful negotiation, please contact customer service to provide detailed information. As we are unable to conduct professional inspection on customized goods, you are responsible for any loss caused.

6. Sellers with Poor Credit
We advise selecting reputable stores with a minimum of three hearts and Taobao Guarantee coverage. Low-credit sellers without guarantee coverage may present risks such as false delivery, non-delivery, lack of after-sales service, and inadequate rights protection. You assume responsibility for any losses resulting from engaging with such sellers.

By proceeding with orders containing the aforementioned risks, you acknowledge reading and accepting these terms and conditions. Please review them carefully. cnprobuy reserves the right to interpret these policies.